MidTennHobbies.xom

Enter Store

Policies

PRICE MATCHING
We make every effort to offer fair and competitive every-day pricing, based on our volume and overhead. While we DO NOT do price matching, if you spot a significantly lower price elsewhere for a product that we stock, feel free to inquire via email (see Contact Us page) before ordering, and we’ll check to make sure we haven’t made a mistake.

RETURNING MERCHANDISE
We will accept the return of any item you are not satisfied with within 30 days of the purchase date. These approved returns MUST be in new, unused condition and in the original packaging. Inner bags must still be sealed! For these returns, simply email for return authorization, and there will be NO restocking fee. We are unable to reimburse original or return shipping costs. Return credit for the price paid for the product will be issued after the item is received and inspected.

We do not accept returns via COD or any other collection method. COD packages will be refused. Packages billing MidTenn Hobbies without authorization will be refused unless other prior arrangements were made.

RETURNS DUE TO SHIPPING DAMAGE
If you receive a package from us with apparent shipping damage, please refuse the delivery. If the delivery has already been made and you find that the merchandise was damaged by the shipper, please call or email us right away with as much information as possible about the damage, and your order number! Save all packing material and paperwork and do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.

RETURNS DUE TO DEFECT
The instructions on how to handle this type of return will vary, and will be handled on an individual basis. If a part is missing or defective, do not return the entire kit. We will replace the missing or defective item, and in the case of a defective item, we may request the return of that item before a replacement is made. Your order number will be required. Defective merchandise may be returned to us as long as it is in new and unused condition. Unfortunately, an aftermarket item or a kit is not always perfect as far as fit or accuracy. This is not a defect. An item is considered defective if it is a ‘short-shot’ mold, broken inside the box, or has something missing.

RETURNS OF ‘USED’ MERCHANDISE
For purposes of this heading, ‘used’ might mean one of the following: inner bags have been opened, parts have been removed from sprues, frets or casting blocks, parts have been sanded, glued or painted, decals have been cut or applied, etc. Used merchandise is not accepted for return.

PRIVACY POLICY
MidTenn Hobbies values the privacy of its online customers. We have established this section to explain how MidTenn Hobbies handles private information collected from its customers.

Our site uses a secure online ordering system. When an order is placed, we collect a customer’s contact information, like name, address, telephone number, e-mail address and credit card information, if applicable. This information from the order form is used to process and send orders, and, if requested, to send information about our company to our customers.

If you pay for your order with PayPal®, your PayPal® ID will be used in the processing of that transaction.

Our site uses "cookies" to keep track of your shopping cart contents.

Whenever sensitive personal or financial information is transmitted in payment processing, it is sent via a secured connection using secure sockets layer (SSL) technology. This is the most successfully used method of secure transmission of personal information over the Internet.

E-mail addresses are collected only for the purpose of processing orders and for providing informative updates that you might have requested. After joining our email list, you can opt out at any time by using the Contact Us page.

We DO NOT provide, share, sell or rent your e-mail address, phone number, address or any payment information to any other company or individual.

MidTenn Hobbies respects your privacy and will strictly protect your information.

PRICE AND/OR DESCRIPTION CHANGES
All prices, pictures and descriptions on this site are subject to change. MidTenn Hobbies maintains no responsibility for inadvertent errors. In the event of a typographical error on our site, MidTenn Hobbies reserves the right to cancel or refuse orders at its sole discretion.

Follow Us on Facebook and Twitter for
updates on Sales, Discounts and New Products!

Facebook           Twitter


Model by Tom Gaston